Privacy Statement
We endeavour to maintain the highest standards of confidentiality in dealing with client information and we adhere to the Personal Information and Electronic Documents Act (“PIPEDA”), a federal privacy law.
- Accountability – Our company is responsible for the personal information we receive from our clients and we will abide by the principles of PIPEDA in safeguarding that information in hard copy and computer documents. Our employees also understand and abide by these rules.
- Collection Purposes, Limitations on Collection, Use, Disclosure and Retention – Any and all personal, corporate, financial and related information is collected and kept solely for the purpose of providing advice and to ensure that any products or services you purchase through us are provided quickly and correctly. We only collect and keep information that helps us formulate advice including personal, financial and health information.
- Consent – The nature of our work means that we must collect and retain a lot of personal information about our clients including health data, financial data and identity verification data. We use this information to understand your financial needs and to identify possible solutions to problems you may have. In giving consent, you agree to give us this information and allow us to share this information with companies you choose to buy financial products from and with relevant brokerage intermediary firms. You also allow us to retain your information in paper and/or electronic files for as long as you wish to have us as your advisor, or for as long as there is a business or legal need to retain the information. You also allow us to share your information with client relationship management software vendors and financial analysis software vendors for the sole purpose of managing, organizing and analysing your data so that we can provide better service and solutions to you. Should we retire, die or become otherwise incapacitated, you allow us to transfer your information to another agent or agency, to continue to service your needs. However, you have the right to choose a different agent at that time if you wish.
- Information Accuracy – We rely on receiving accurate information in order to make appropriate recommendations. You may review the personal information we retain about you upon request. We may also update the information regularly in an effort to ensure we are making recommendations about your situation based on the correct information.
- Safeguards – All the written information we receive from you is either in secure filing cabinets or in password protected computer files. Any computer files stored off site are encrypted or locked. Old files that are discarded are shredded or otherwise completely destroyed. Our staff understands the sensitivity of this information and the importance of protecting it.
Questions, Concerns and Access – You may contact us at anytime by telephone, email or letter at the address shown on this page about your files with us and request changes. You may review PIPEDA online at www.privcom.gc.ca. If you have any complaints about our procedures, we will investigate and provide you with a response as soon as practical.
